Consideration for Your Fellow Flyers from a Different Perspective
Thursday, July 31st, 2008It was most important that we get the flight out 20 minutes early for two reasons. Firstly, the early departure would allow us to use a more favorable altitude for the long flight from Japan back to the US. Due to traffic, that altitude would not be available at our scheduled departure time. Secondly, a vicious winter storm was moving across the middle of the North American continent, and we needed to get to our destination as early as possible to beat the low visibilities, high winds, and piles of snow.
Getting a 747 underway is something akin to the launching of the Queen Mary (particularly from a foreign base). A million things, large and small, are happening in the background that the passengers never see. All seemed to be going well for our early departure until the purser called the flight deck to announce that all passengers were loaded, but one lady might be having a heart attack.
As senior captain and second scheduled to fly (we were an augmented crew for the long flight), I went down to the lower deck to check out the situation, fully expecting to have the lady quickly removed from the flight so that she could get immediate medical attention and we might still have a chance at our early departure.
The subject “heart attack” lady had been late arriving to the airport necessitating some serious hustle in order to get to the gate before departure. The lady, while not grossly out of shape, was no athlete, and the mad dash down the long corridor left her flushed and sweating. The flight attendant, taking note of her condition, asked if she was OK. Her somewhat thoughtless response as she flopped into her seat was, “I feel like I’m having a heart attack.”
The flight attendant, fully aware of the more than 12-hour flight in front of us (much of it over open ocean) did not find this amusing. Much of the massive machinery in full motion for the sole purpose of getting the huge flying machine off the ground and into the air came to a screeching halt.
Situations of this nature can often languish in total confusion for inordinate amounts of time while the facts are sorted out. But in this case, all concerned, including the doctor who was kind enough to respond to a PA call for medical assistance, seemed pretty well on top of it and a potentially serious situation soon became somewhat humorous.
Fortunately (in more ways than one), the lady was not having a real heart attack, and this was established fairly quickly thanks to the good doctor’s kind assistance. However, said “massive machinery,” having screechingly halted, does not start up again immediately. Rather than early, we were three minutes late off the gate, which cost us our more favorable cruising altitude, which cost us an extra 54 minutes in route, which put us into our destination just as the storm hit, which very nearly caused us to have to go somewhere else to land, which would have been a huge inconvenience for everybody.
Traveling is fun. Flying can be fun. But there are certain aspects that are serious. Be careful about firing off flippant or thoughtless comments within earshot of the professionals concerned with getting you there safely. They may take it seriously.
